Pet Care Frequently Asked Questions

Why should I hire The Pet Nanny?

Because of a pioneering spirit, The Pet Nanny has been providing pet care since 1989, the longest standing pet care service in Colorado! Your furry companion is in the best care while you are away when you hire The Pet Nanny. All of our pet caregivers are professionally trained (including pet CPR and first aid) and are hired based upon reference checks, thorough background checks, and a rigorous interview process. All of our pet nannies are dedicated to providing your pets with the care, love, and attention they deserve and want! We have excellent references if you would like us to provide you contact information.

The Pet Nanny is bonded, insured, and veterinarian recommended.

What types of pets do you provide pet care for?

The Pet Nanny specializes in providing care for dogs, cats, rescue pets, puppies, farm animals, exotic animals/pets, birds, fish, turtles, and ferrets. If you have a pet that is not listed, give us a call, and we can work with you and learning more about your pet's needs and care schedule.

Are your pet caregivers trained?

Our friendly and knowledgeable pet caregivers are professionally trained. The Pet Nanny requires all of our new pet caregivers to go through our training before starting and scheduling time with you and your pet. Each caregiver is provided with scenarios during their interview process and provided a shadow experience with the Tobias or Lisa, owners of The Pet Nanny.

Can I schedule a walk the day of or a pet visit?

We can't guarantee a pet caregiver is available the day of, however, we try our best to meet your dog walking and pet care needs. Just give us a call to schedule your dog walk or pet visit. We prefer you to give us notice by 8 PM the night before your desired dog walk or pet visit to be scheduled.

What areas do you provide pet care and dog walks?

The Pet Nanny provides services in Weld County, Larimer County and Boulder County including Boulder Valley, Pine Brook Hill, Crestview Estates, Lake Valley, Gunbarrel, Erie, Longmont, Lafayette, and Louisville.

Do you house or board pets?

No, we specialize in pet care in the comfort of your home. We do not board pets; we are a pet care service that provides pet nannies to care for your pet in the comfort of your own home. We offer flexible options while you are away from your home, including dog walks, pet visits, away care, and overnight care. You don't have to worry about boarding your pets and having them stay in an unfamiliar and sometimes scary or anxiety-producing environment.

I have pets who have special needs. Do you provide pet services for special needs animals?

Of course! We operate under the principles of inclusion with all our clients (pet and human). During our initial meet and greet, we will ask questions and learn more about your pet's needs. Also, we practice patience and care as our ways of working with pets and are adaptive in our approach, so we are meeting your pet's needs. Our caregivers are experienced in administering medication if needed.

What is your cancellation policy?

We require cancellations to be called into our office by 8 PM the night before your scheduled pet care for a full refund. Cancellations made after 8 PM but before 9 AM on the same day of services will be charged 50% of the total services. Cancellations made after 9 AM on the same day services will be charged 100% of the services' rates.

How do I schedule a pet visit or dog walk? Can I call the caregiver directly?

If you are scheduling with The Pet Nanny, you will need to call us directly at 303-444-4023. This is the only way we can provide you with the best care possible. Our caregivers are not prepared to manage calls from clients. Their time is dedicated to your pets or home needs and NOT the administrative tasks of scheduling. All of our caregivers take pride in their work and generating a relationship with you.

How do I pay The Pet Nanny?

We use e-billing through QuickBooks Payments and will invoice you from that secure platform. Payment can be made by Credit Card, Debit Card, Apple Pay, or ACH Bank Transfer. It is up to you. ... also, for convenience, we accept Venmo or Zelle. We bill monthly for regular visits/walks or other services we provide.

What is your Colorado weather policy? Do you still provide service when we have inclement weather?

Living in Colorado we get the beauty and experience of four distinct seasons. As we approach the winter season, it is possible to encounter dangerous ice or blizzard conditions. The Pet Nanny may need to adjust walks and visits based on current conditions. On days with extreme ice or snow, we will reach out to you to shorten dog walks to ensure the safety of the dogs and our caregivers. We also know visits may be delayed. Rates will not be adjusted due to shortened walks; however, playtime inside the home is our strategy to keep pets engaged with appropriate care. When the weather presents traveling predicaments due to large amounts of snow, we will call clients in the morning to let them know to expect delays up to an hour or so depending on the conditions. If conditions are hazardous and school and business closures are imminent, we will error on the side of safety and wait till conditions have improved. We are most concerned about away care and how best to care for pets, especially dogs, since cats may have more opportunities for independence for 24 hours. We have to balance caregiver safety and the care for our pets. We know pets have to be seen; it's just a matter of when.

What if there is an emergency while I am away from my pet?

The Pet Nanny requests and maintains the most up-to-date information about your pet, which includes vet information and emergency animal hospitals you prefer in your area. We will have you complete a pet information form that provides us with your pet's current and past medical history. Our forms contain a medical emergency agreement which will allow us to care for your pet while you are away.